Service
Hosting and Ongoing Support
Launching is only the beginning.
We provide practical support that keeps your website or digital solution available, maintained and up to date once it is live.
Talk About Support
Software does not stand still.
Launch day is the point where a project stops being a project and starts being something the business relies on. Domains renew, platforms release updates, dependencies need patching, and the content that was accurate in March is out of date by September.
Without somebody holding that thread, small things accumulate quietly until one of them takes the site down at an inconvenient moment.
What support can include
Website hosting
Somewhere reliable for the site to live, set up and configured properly.
Domain and DNS support
Renewals, records and the changes that are easy to get wrong once and remember forever.
Software updates
Keeping frameworks and dependencies current so upgrades stay small.
Security related updates
Applying patches when they matter, and certificates before they lapse.
Content changes
The copy, images and page edits that come up after launch.
Technical troubleshooting
A known person to contact when something behaves unexpectedly.
Performance monitoring
Where applicable, keeping an eye on speed and availability over time.
Backup management
Where applicable, making sure a recent copy exists and can actually be restored.
How support is arranged
Requirements differ between projects, so support is scoped to the solution rather than sold as a fixed package.
Agree what is covered
We write down which of the items above apply to your project, and which do not.
Agree how to reach us
A clear route for raising something, so requests do not depend on catching the right person.
Agree the rhythm
Whether updates happen on a schedule, on request, or a combination of the two.
Review it as things change
A solution that grows will need its support arrangement revisited. We would rather adjust it than let it drift.
Built for continuity
The point of a support arrangement is that there is a clear path when something needs attention, and a named person who already knows how your solution is put together.
We do not advertise round the clock cover or a guaranteed response time, because we would rather commit to something we can hold to. What we can agree is the scope, the way to reach us and the cadence, all set out before the work begins.
What we work with
Hosting is chosen to suit the build rather than for the sake of a preferred provider.
Hosting
Domains and certificates